Managed Integration Support
Your integrations run 24/7 — and so does our support. We monitor, maintain, and enhance your live integrations as a dedicated extension of your team, so you can focus on growing your business.
Proactive monitoring, fast fixes, and continuous improvement.
Our managed support retainer keeps your integrations healthy and your team unblocked. We catch issues before they impact your business, resolve incidents fast, and continuously tune your integrations as your systems evolve.
24/7 Monitoring
Real-time alerts and queue monitoring across all live integrations. We know about issues before your team does.
Incident Resolution
Fast SLA-backed incident response — errors triaged, root cause identified, and fix deployed with minimal disruption.
Enhancements & Changes
As your systems evolve, we update your integrations — new fields, logic changes, version upgrades — without disrupting live flows.
Monthly Reporting
Monthly health reports covering uptime, error rates, data volumes, and recommendations to optimise performance.
Always-on integration health.
We proactively watch every live flow — catching errors, managing incidents, and maintaining data accuracy before your business feels the impact.
Integration Monitoring
Real-time dashboards and queue monitoring across all live flows on Boomi, Celigo, Workato, and OIC — volume, latency, and status tracked continuously.
Error Handling
Automated error detection, intelligent retry logic, and structured dead-letter queue management so failed records are caught and resolved without data loss.
Incident Resolution
Structured triage, root-cause analysis, and fix deployment for every incident — with full post-mortem documentation so issues don't recur.
SLA-Based Support
Defined response and resolution SLAs for every severity level — P1 critical incidents acknowledged within 1 hour, with clear escalation paths and monthly SLA reports.
Integrations that evolve with your business.
Your systems don't stand still — and neither should your integrations. Our retainer includes continuous improvement cycles that keep your flows efficient, accurate, and scalable as your business grows.
Workflow Improvements
Redesign and optimise existing integration logic to eliminate bottlenecks, reduce processing time, and improve overall data flow reliability.
Performance Optimization
Tune batch sizes, API call patterns, and error handling strategies to maximise throughput, reduce latency, and stay within platform rate limits.
Process Enhancements
Add new fields, business rules, and conditional logic to existing flows as your processes, systems, and data requirements change over time.
Integration Scalability
Proactively review integration architecture to ensure it handles 5x–10x volume growth without re-engineering — built to scale before you need it.
Flexible retainer plans to match your needs.
Essential
Monitoring, incident response, and minor fixes for stable integrations with low change frequency.
- ✓ Business hours support
- ✓ Incident response SLA
- ✓ Monthly health report
Growth
Full support plus proactive enhancements and quarterly optimisation reviews for growing teams.
- ✓ Extended hours support
- ✓ Enhancements included
- ✓ Quarterly review call
Enterprise
Dedicated support with 24/7 coverage, named engineer, and full change management for complex environments.
- ✓ 24/7 coverage
- ✓ Named integration engineer
- ✓ Full change management
Support that goes beyond ticket-closing.
Most support teams react to problems. We prevent them. Our managed service is built around proactive expertise — not just issue tracking.
Proactive Support Approach
We don't wait for a ticket. Our monitoring catches anomalies in queue depth, error rates, and data volumes before they cascade into business impact.
Faster Issue Resolution
Because we built your integrations, we understand them at code level — no onboarding lag. P1 incidents are resolved in hours, not days.
Enterprise Integration Expertise
12+ years across Boomi, Celigo, Workato, and OIC. We understand each platform's failure modes, retry patterns, and API rate limits — deeply.
Reliable Long-Term Support
We operate as a long-term extension of your team — aligned to your systems, your roadmap, and your business goals. We grow with you.
Let's talk about your support needs.
Get a free 30-minute consultation and we'll recommend the right retainer plan for your integration environment.